Clinic Communication Policy - PrivateADHD.com

At PrivateADHD.com, we are committed to delivering high-quality care in a respectful and organised environment. To help us support all patients fairly and efficiently, we kindly ask that you follow the communication guidelines outlined below.

Official communication channels

All non-urgent communication must be directed to our email: info@privateadhd.com. This ensures your message reaches the appropriate team member and is handled within a reasonable timeframe.

Phone communication

Our clinic phone line (020 3989 7789) is reserved for urgent matters and scheduled calls.

Please note that WhatsApp and SMS are used exclusively for appointment setting and administrative reminders. Medical queries, clinical concerns, or prescription requests will not be addressed via these platforms.

These messaging services are provided as an additional support tool, particularly for patients who experience executive functioning difficulties. However, they do not replace email as the official and required communication channel for all clinical matters. All non-urgent communication must be directed to info@privateadhd.com to ensure appropriate documentation and response.

We ask that patients:

• Avoid repeated or unscheduled phone calls
• Wait for a response to their email before making additional contact
• Use the phone line only for urgent queries that cannot be managed over email

Direct contact with clinical staff

Patients must not contact doctors or clinicians through personal phone numbers, messaging apps, or social media under any circumstances. All communication must go through the official clinic channels listed above.

Breaches of this policy

Repeated contact outside of these guidelines may lead to:

• Limited access to phone support
• Delayed responses
• A review of ongoing care with the clinic if the behaviour continues
• Escalation to the police if deemed intrusive or harassment.

Thank you for your understanding and for helping us maintain an effective and respectful clinic environment.
If you have any questions, please email info@privateadhd.com